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1. Parties to the agreement.

The Agreement is concluded between the online currency exchange service, hereinafter referred to as the Contractor, and the Client, represented by the person who has used the services of the Contractor, on the other hand.

2. List of terms.

2.1 Currency Exchange – an automated Internet service product provided by the Contractor on the basis of these Terms and Conditions.
2.2 Customer – a natural person who agrees to the Contractor’s Terms and Conditions and this Agreement to which he/she is a party.
2.3 Digital Currency – a unit of a particular payment systеm corresponding to the e-payment systems and indicating the scope of rights according to the agreement between the e-payment systеm and its Customer.
2.4 Application – information provided by the Customer for the use of the Contractor’s means in electronic form, indicating the Customer’s agreement with the terms and conditions offered by the Contractor in the Application.
2.5 Contractor – The operator of the Currency Exchange Website.
2.6 Outgoing Account – The account from which the Client has transferred the Currency.

3. Terms and conditions of the agreement.

These rules apply from the moment of the application by the Client and are main parts of the Agreement. The information on the terms and conditions of the application, which is provided by the Operator, is a public offer. The main component of the public offer is an act by which the client expresses its precise intention to conclude the transaction on the terms proposed by the operator before the execution of the contract. The time, date and parameters of the offer shall be automatically generated by the contractor at the time of completion of the proposal. The Service Agreement shall come into effect at the time the Digital Currency in the amount specified in the Application is submitted by the Client to the Contractor. Transactions with Digital Currencies shall be accounted for in accordance with the rules, regulations and format of electronic settlement systems. The Agreement shall apply for the period from the date of application until termination at the initiative of one of the Parties.

4. Subject matter of the agreement.

The Contractor undertakes, at the request of the Client, to exchange the Digital Currency by technical means against a commission from the Client. The Contractor undertakes to transfer the funds to the data indicated by the Client. If a profit is made on the exchange, the Contractor may reserve the right to retain it in its account as an additional service and commission premium.

5. Furthermore.

5.1 If the Contractor’s Account receives an amount that is different from the amount stated in the Application, the Contractor will recalculate the amount to reflect the actual receipt of Digital Currency. If this amount exceeds the amount stated in the Application by more than 0.1%, the Contractor reserves the right to cancel the Order and return the funds, less any commission costs, to the source account.
5.2 If the Digital Currency is not sent to the Client’s account as specified by the Contractor within 24 hours, the Client has the right to request termination of the Contract and to cancel their application, in which case the Digital Currency will be refunded in full to their account. A request for termination and refund of the Digital Currency shall be made by the Contractor if the funds have not yet been transferred to the Client’s specified details. In the event of termination of the Contract, the refund of the Digital Currency shall be made within 24 hours of receipt of the request for termination of the Contract. If delays in reimbursement are not the fault of the Contractor, the Contractor shall not be liable for them.
5.3 If the Digital Currencies are not received by the Contractor’s account from the Client within the specified period, the Contract between the Parties shall be terminated by the Contractor on the one hand, as the Contract shall not come into force. The Client does not need to be notified of this. If the title deeds are received in the Contractor’s account after the deadline, these funds will be transferred back to the Client’s account and any commission fees associated with the transfer will be deducted from these funds. If a refund is not possible for technical reasons, the Contractor reserves the right to send the amount in an alternative currency, in which case the fees of the newly selected payment systеm will come into effect.
5.4 If the transfer to the account specified by the Client is delayed due to an error in the settlement systеm, the Contractor shall not be liable for any damage resulting from the delayed receipt of money. In such a case, the Client agrees that all claims will be asserted against the billing systеm and the Contractor shall provide assistance to the best of its ability within the framework of the statutory provisions.
5.5 If it is found that the communication flows are being manipulated or influenced to affect the Provider’s work, namely its program code, the application will be suspended and the amounts transferred will be recalculated in accordance with the applicable agreement. If the client does not agree with the recalculation, he has the full right to terminate the contract and the initial currency will be sent to the initial account. If a refund is not possible for technical reasons, the Contractor reserves the right to send the amount in an alternative currency, in which case the charges of the newly selected payment systеm will come into effect.
5.6 In the event that the services of the Contractor are used, the Client has fully agreed that the Contractor shall have limited liability under this Digital Currency and shall not provide any additional guarantees to the Client or incur any additional liability to the Client. The Principal shall therefore not incur any additional liability to the Contractor.
5.7 The Principal shall comply with the law and shall not tamper with the communication streams or interfere with the normal operation of the Contractor’s software code.
5.8 The Provider shall not be liable for damages and consequences of an incorrect transfer of electronic money if the Client has provided false information when submitting the application.
5.9 The rate of the payout is recalculated at the moment of the payment confirmation by the payment provider or at the moment of reaching the necessary confirmation number in the related block explorer.
5.10. The Contractor reserves the right to cancel applications if the rate increases by more than 0.1% during the recalculation. In the event of this occurring, these funds will be returned to the Client’s account and any commission fees associated with the transfer will be deducted from these funds. If a refund is not possible for technical reasons, the Contractor reserves the right to send the funds in an alternative currency, in which case the fees of the newly selected payment systеm will come into effect.

6. Warranty period

The Contractor does not guarantee for funds that have already been sent or completed orders, unless otherwise agreed.

7. Unforeseen circumstances.

If unforeseen circumstances arise during the processing of the Client’s application which contribute to the Contractor’s inability to fulfil the terms of the Contract, the deadline for the execution of the application shall be postponed by a reasonable period of time corresponding to the duration of the separate circumstances. The Contractor shall not be liable for any overdue obligations or damages caused by the delay.

8. Form of agreement.

This Agreement is acknowledged by both the Contractor and the Client to be a legally binding written contract.

9. Work with cards of Europe, UK and the USA.

For Cardholders in Europe, United Kingdom and the United States, the terms and conditions for the transfer of Digital Currencies are extended for an indefinite period of time corresponding to the full verification of the Cardholder’s details. The funds will not be subject to transactions throughout the term and will be held in full in the provider’s account.

10. Claims and Disputes.

Claims under this Agreement will be accepted by the Provider in the form of an email in which the Client states the nature of the claim. This letter shall be sent to the Contractor’s details provided on the Website.

11. Execution of currency exchange orders.

11.1 It is strictly prohibited to use the Contractor’s services for illegal transfers and fraudulent activities. By entering into this Agreement, the Client agrees to comply with these requirements and, in the event of fraud, to bear the criminal liability currently provided by law.
11.2 If the request cannot be executed automatically due to circumstances beyond the Contractor’s control, such as lack of communication, insufficient funds or incorrect data of the Client, the money will be transferred back to the Client’s account details within the next 24 hours, less the commission fee.
11.3 The Contractor has the right to pass on the information on the transfer of electronic money to the law enforcement authorities, the administration of the settlement systems and the victims of judicially proven misconduct on first request.
11.4 The Client is obliged to present all his/her identification documents in case of suspicion of fraud and money laundering. Until then, the confiscated funds will be frozen and forwarded to law enforcement agencies if necessary.
11.5 The Client agrees not to disrupt the Contractor’s operations or damage the Contractor’s software and hardware and the Client agrees to provide accurate information to ensure that the Contractor is complying with all terms and conditions of the Contract.

12.AML/CFT Policy.

12.1 Transactions with an AML-BOT risk score of more than 70% are automatically flagged as suspicious.
12.1.1 Transactions with a risk score of less than 70% might aswell get flagged if there is sufficient evidence of illegal activity.
12.1.2 The Client may request a checkup of his funds before initiating the transfer in order to clarify if a hold of his funds might be possible.
12.2 If a transaction is flagged as suspicious by our AML/CFT systеm, we will freeze it until the circumstances are clarified.
12.3 If the client cannot successfully explain the AML/CFT checks, further action will be taken.

For more detailed information on AML policies, please refer to our AML/CFT terms and conditions or contact Customer Services.

13.Disclaimer.

The Contractor has the right to refuse to enter into a Contract and to fulfil an Application without giving any reason. This clause applies to every client.